Quarantine resources : Home

"Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we will continue to offer internet access for qualifying limited income households at $10 per month through our Access from AT&T program. We’ve expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, we’re offering new Access from AT&T customers two months of free service." (https://about.att.com/pages/COVID-19.html#latest 3/23/2020 1:05pm)

Charter Communications is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households. To enroll call 1-844-488-8395.

"As our country continues to manage the COVID-19 emergency, Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.

Additionally, for all new and existing Internet Essentials customers, the speed of the program's Internet service has increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect automatically for no additional fee and it will become the new base speed for the program going forward. "During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet – for education, work, and personal health reasons,” Dave Watson, Comcast Cable Chief Executive Officer." (https://www.internetessentials.com/covid19 3/23/2020 11:58am)

Comcast is offering affordable high speed Internet access via Internet Essentials. For more information and to see if you qualify: https://www.internetessentials.com/apply

"In order to help students stay connected, we are offering Altice Advantage broadband free for 60 days to any new household in our service area with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. If you live in the Optimum service area, please call 866.200.9522

As always, Altice Advantage is also available at a low monthly rate to those who receive SSI and are 65 years of age or older and veterans who receive state or federal public assistance." (from https://www.optimum.com/coronavirus 3/23/2020 11:57am)

"All orders on sprint.com will get free next-day shipping and waived activation fees.
We’re supporting customers by:
Providing Unlimited data for 60 days to customers with metered data plans (effective 3/18)
Giving 20 GB of free mobile hotspot to customers with hotspot-capable devices (effective 3/18)
Waiving per-minute toll charges for international long-distance calls from the U.S. to CDC- defined Level 3 countries (effective 3/17)" (https://www.sprint.com/en/landings/covid-19.html 3/23/2020 1:11pm)

"UPDATE: March 16, 2020

Clarity on Customer Offers:
We are continuing to work with customers on a case-by-case basis to manage account issues. We do not have an offer available for 60 days of free service and encourage consumers to be cautious of social media posts that may include fraudulent numbers." (https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response?icid=MGPO_TMO_U_CUSTSUPT_Z2739VFSHS97O7KGF20085 3/23/2020 1:20pm)
"All T-Mobile customers as of March 13, 2020 who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
T-Mobile customers on plans with smartphone mobile hotspot can add 20GB of smartphone mobile hotspot (10GB per bill cycle for the next 60 days) via myT-Mobile.com or the myT-Mobile app by adding the COVID-19 Response High Speed Smartphone Mobile HotSpot feature for each voice line. (T-Mobile Connect excluded)
We're working with our Lifeline partners to provide customers extra free data up to 5GB per month through May 13, 2020
We're increasing the data allowance for free to schools and students using our EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month through May 13, 2020" (https://www.t-mobile.com/brand/ongoing-updates-covid-19#customers 3/23/2020 1:22pm)

"When a Verizon customer is experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 13, 2020, and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options.
Verizon will offer free international calling to countries identified by the Center for Disease Control as level 3 impacted by the coronavirus effective 3/18 through the end of April. This is available to wireless postpaid consumer and small/medium business customers, and landline home phone customers. Unlimited calling will be included for mobile and landline calls, with the exception of Iran, Latvia, Lithuania and Slovenia provided 300 minutes of free calls per month. Effective 3/19, wireless prepaid customers will also receive a total of 300 additional minutes to call level 3 countries.

Verizon will also waive activation fees on new lines of service and upgrade fees starting March 18. This applies to all purchases and service-only activations made through Verizon digital channels, such as verizonwireless.com and the My Verizon app.

Through April 30, Verizon will offer unlimited domestic calling to customers on limited-minute plans. Eligible customers will receive a text message to inform them of the offer. No action is necessary; the offer will automatically be added to eligible accounts. [Updated on 03/20/2020]" (https://www.verizon.com/about/news/our-response-coronavirus 3/23/2020 1:28pm)